!!!!!!!! Heaven forbid any person answer a phone without having sitting on maintain for thirty or maybe more minutes. No person would seem to have the ability to enable me in anyway. I will DEFINITLY not be applying Empire on the rest of my house.
And so the working day they were supposed to commence they didn't even exhibit up or contact or absolutely nothing. I had to make quite a few calls. Lastly 2 days later on they begun. Enable say they brought two people today to get off 1400 square feet of glue down flooring.
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Extensive Tale quick, following confirming the carpet we experienced picked and surveying the rooms, they future presented tips regarding how to greatest carpet the stairs. I requested which a single was most straightforward (we're just getting the house ready to offer) and he stated it failed to matter and advised the Hollywood match.
August 31, 2018 at 12:54 pm Awful, Terrible, Terrible! This company has had me in tears crying for times in excess of the horrible career they did on our flooring. It appears to be so bad. The gross sales rep Greg will never give me the data regarding how to Get in touch with the installation supervisor. He says that he has emailed them and Greg even agreed it appears to be bad. The installation hasn’t even been completed!
February twenty, 2018 at two:fifty eight pm We experienced berber carpet installed in September of 2016. By November, the carpet was falling aside, frayed and looked to be not less than twenty years previous. An inspector was out and instantly mentioned this was a producer’s defect And they'd send a sales particular person out for us to choose a brand new carpet to be mounted at no additional cost to us. We achieved Together with the revenue person, selected Yet another carpet and arrange a time (February 2017) for installation. By August, seams had been failing and it took till November 4th for an inspector to come back out, choose pics and explain to us that we must always listen to a little something again in a few days. Each week passed and we experienced not listened to from everyone. Hurt finding even worse, vacations approaching. I used to be phoning everyday and will not speak to any one although the “contact center people today†– who were being wonderful – comprehension and as beneficial as their occupation restrictions could possibly be. I received a letter inside the mail stating they had been seeking to achieve me and will I remember to phone a particular number. I did so and I used to be told they are already leaving messages for me day by day – Truly?! Due to the fact I love dwelling with damaged carpet; especially approaching the vacation entertaining time in the calendar year!!!! All people else on the earth could get to me but Empire Carpet!
Gained’t be examining back again in this article but will be expecting them to completely substitute ground and fix THEIR Inadequate Function which includes setting up toilet Accurately.
April 27, 2018 at eleven:sixteen am I have experienced the WORST encounter with Empire And that i won't ever endorse nor rely on them for my particular or rental’s as I have up to now… The initial situation was we ended up all established to move into our home on Tuesday April 16th due to the fact Empire would then be finished with the carpet install in addition to the tile from the kitchen… Properly the working day of carpet install they cancelled. this now has set us back a week because we were being told the carpet needed to go in ahead of the tile… So now we experienced to pay A further week lease in addition to storage. Upcoming problem,, So now they say they should tile empire carpets reviews 1st because carpet installers ended up booked, we said fine. Tile was being done on 21st and carpet about the twenty third.. Whenever they arrived to put in the tile, they understood our product sales man explained it absolutely was laminate that essential taken up, when in truth it absolutely was ceramic.
Update on tile challenge….we felt that considering the fact that we must re-do the bathrooms ourselves, we don't want any part of Empire coming to install new baseboards to fix damages. We wish nothing much more to perform with Empire Flooring, their lack of customer service, nor their installers.
In preparing, I rented a POD and packed up my entire house except for massive home furniture to organize to the replacement.
He expounded over the wonderful guarantee from the sample I selected (when By no means giving me a guarantee in hand). I ought to have bailed then and there, my terrible.
March 26, 2018 at 9:05 pm I'm repeat customer at Empire and haven't professional a challenge having said that, won't ever do business enterprise with them once again. Requested carpeting for 2 bedrooms to incorporate closets. Learned on day of installation, rooms were calculated improperly (profits Rep Mike Kline) so installer does not have enough carpeting to finish The work. I phoned customer service and spoke to the rep who advised me I would need to look forward to a simply call back throughout the up coming 24 company hrs. I asked for any supervisor which soon after 15 minutes he located in Texas (Valerie) although she was valuable, she certain me that someone from your area (Northlake) office would call. I did get a phone from Randy, who made preparations to provide the carpet for the two nd room plus the carpet with the closet inside the home that they had finished, put in the next day. In actual fact exactly the same installer agreed to return to setup it.
Quickly forward 1 one/2 many years afterwards... Anywhere that we actually wander, It is really matting (I vacuum with a Kirby) and all the thresholds are mashed down so much the tack strips not only display, you have the Pleasure of Emotion them.