ten.) Scheduling couldn't convey to me what was currently being mounted after they called the working day prior: was it for LVP? Or Sheet Vinyl? Plus they couldn’t give me a time selection of when the installer will be there
September 1, 2017 at three:thirteen pm I'm crafting in regard for the do the job accomplished on installation of tile in two bogs and an entryway previous 7 days! The work was so poorly finished that we now have mend function to perform. Mortar was still left throughout flooring, and specks still left that could only be cleaned by having down and cleaning with wire brush, tile by tile. Grout was placed Beneath the baseboards which now look filthy, mortar was remaining throughout baseboards, partitions, and toilets, tubs, and doors. Destruction was completed to 1 wall which have dings on them. Some parts of tile usually are not even and sticks up! Pretty noticeable. This can be a excursion over issue, mainly because it’s ideal while in the doorway! Spent three several hours cleansing just to have the ability to go into mattress and use the toilets.
– Installation day two: The is effective were being remarkable and worked exceptionally really hard. It had been crystal clear they didn't want to return another day even though, and wound up ending all-around nine:30 PM, which was An important inconvenience to may perhaps household with two young young children.
We regret to listen to that you simply had been inconvenienced by a hold off with your installation, and realize that your get was cancelled, in case you proceed to possess thoughts and/or concerns make sure you Speak to us at customersupport@ empire-today.com.
In preparation, I rented a POD and packed up my full property aside from substantial home furniture to arrange to the alternative.
Your customer support or whoever handles your issues is Awful! This is totally unacceptable just how this was dealt with……what a joke!!
I called today to reschedule as the e-mail Obviously point out that it was not taken care of as I used to be informed It could be, only to be advised that I can't push my date to April as well as I will eliminate my deposit if I don’t guide future thirty day period. The agent also could see during the notes which i wanted my put in in April, so why would Those people notes be there if I wasn’t told I could do this? Once i questioned to talk to your supervisor I had been advised no that I'd get a similar respond to. I would respect to speak to a person who has the authority to help you me out. No matter coverage I used to be mislead by the initial consultant and as I'm even now looking to perform small business along with you I am absolutely sure someone can mush my appt. out to the specified day. I'd enjoy a reaction. Thanks!
Opened a provider ask for and wasn’t termed back so referred to as Empire today and was informed it absolutely was closed with the installer and needed to open a completely new 1. So even now waiting around to hear from a person (really want an install manager to phone me). Enable!!! Calling the finance not to pay back until eventually a hundred% contented….
Immediately after demonstrating him the paperwork informed me to get rid of the floor and a price to me, and stating there was no way I was paying additional cash, he agreed to repair the condition. Installers did what they may on day one and measured for supplies to repair service and complete on working day two.
Oh and in the event the doorway wouldn’t close, they took it of and made an effort to sand the bottom down somewhat and once they were being bringing it back in they strike the front door and filled that with putty.
I identified as back again and was informed by Kim that Trevor’s second inspection has become lacking and they can't find the approval. How empire today discount can that happen? When your group/Kim from CS referred to as me to substantiate which i was authorised for a complete replacement.
We’re saddened to listen to that you are feeling this way, and guarantee you that your fulfillment is very important to us. We’ll be pursuing up with you soon to debate your problems.
7b.) ET sent installer with Erroneous wax ring and wouldn’t Permit installer go the 1 mile to Residence Depot to pick it up.
I desire a date and also a established time for another intended appointment and during the weekend simply because I'm able to’t manage waiting all-around all day for Not one person get more info to point out up or call or even return a get in touch with .